Refund Policy

A purchase grants Full Report Access to one specific Growth Diagnosis Report after Stripe confirms payment. This is a digital service, so shipping, physical returns, and subscription cancellation do not apply.

Contact Lodven within seven days of payment if you were charged more than once for the same purchase, payment succeeded but access was not granted, or a Lodven technical failure prevents delivery of the Full Report.

Lodven may also review other exceptional technical or billing errors individually.

Because each Full Report is a digital analysis made available after purchase, a report that was correctly delivered and accessible is not normally refundable solely because you disagree with or do not use its analysis.

This policy does not limit rights that cannot be excluded under applicable law or card-network rules.

Email lodven.team@gmail.comusing the Google account email associated with the report. Include the report ID, payment date, and a short description of the issue. Do not send card numbers or other sensitive payment credentials.

You can also contact @lodven_ai, but email is the primary channel for billing and refund requests.

Approved refunds are returned to the original payment method through Stripe. The time required for funds to appear depends on Stripe, the card network, and your bank. A completed full refund revokes the Full Report Access associated with that purchase.